Krystal’s Little Paws Privacy Policy

 

Our Contact Details:

Name: Krystal’s Little Paws (Krystal Evans)

Phone number: 07542 898 132

E-mail address: info@krystalslittlepaws.co.uk

 

This Privacy Policy for Krystal’s Little Paws (‘we’, ‘us’ or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

​

• Visit our website at http://www.krystalslittlepaws.co.uk or any website or ours that links to this privacy policy

• Engage with us in other related ways, including any sales, marketing, events, or receiving any services

• ​

This privacy policy sets out how Krystal’s Little Paws uses and protects any information that you give us when you use our services.

​

Krystal’s Little Paws is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.

​

The type of personal information we collect and how we get it

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise contact us.

​

Personal Information Provided by You.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• ​

• contact information including email address and phone numbers

• geographic information such as address

• bank details

• property information

• third party details such as veterinary and pet insurance information

• other information relevant to my business including videos and photos of your pet(s) and permission to share

 

We may share this information with third parties such as Veterinarians and Insurance companies as confirmed by you in our ‘Client Booking Form’ and ‘Veterinary Release Form’.

​

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

​

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

​

Like many businesses, we collect information through cookies and similar technologies.

​

Information we collect from other sources

In order to provide our Services we use third party associates including:

• Meta Platforms, Inc

• Jotform Inc.

• Wix.com LTD

• National Westminster Bank plc

• Google LLC

• Microsoft Corporation

 

Please refer to the above companies Privacy Policies to understand how your data is used by these companies.

 

Use of Cookies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

​

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove/reject cookies, this could affect certain features or services of our Services.

​

How we use this data

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

​

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate deliver of Services to the user.

• To respond to user inquiries

• Internal record keeping

• To enable user-to-user communications

• To improve our Services

• To request feedback

• To send you marketing and promotional communications – you can opt out at any time

• To identify usage trends

• To save or protect an individual’s vital interest.

 

UK General Data Protection Regulation

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: info@krystalslittlepaws.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

​

How do we keep your information safe

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber-criminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.  

​

How long do we keep your information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

​

When we no longer have an ongoing legitimate business need to process your personal information, we will either delete of anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

​

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

​

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

​

Please contact us at info@krystalslittlepaws.co.uk if you wish to make a request.

​

Withdrawing your consent

If we are replying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us on: info@krystalslittlepaws.co.uk

​

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

Opting out of marketing and promotional communications

You can unsubscribe from our marketing and promotional communications at any time by emailing info@krystalslittlepaws.co.uk. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account/our Services, to respond to service requests, or for other non-marketing purposes.

 

Do we make changes to this Privacy Policy?

We may occasionally update this policy. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@krystalslittlepaws.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

This privacy policy was updated on 19th March 2024.